Community Advice and
Support Scheme (CASS)

15 Selby Street
London E1 5BX

020 3538 4418
Email: info@cassadvice.org

Privacy Policy

1. About this policy


This is the privacy policy of Community Advice and Support Scheme. It applies only to personal data as defined in s.1 of the 1998 Data Protection Act ("personal information" or "information") and not other types of business or general information. The policy tells you who we are, how we collect personal information about you through this website, what we intend to use that information for, with whom we intend to share it, how we keep it secure, and how we transfer your information outside the European Economic Area ("EEA").
Please read the policy carefully. By accessing or using this web site you are deemed to agree to the terms of this privacy policy, and if you do not agree with it, then you must not send us any personal information.
Note that if you follow a link from this site to another site, this policy will no longer apply. We are not responsible for other sites' information handling practices. Use of your information by the owner of the linked site will normally be governed by that site's privacy policy, which we encourage you to read.
Further information about privacy and data protection issues including the online Register of Data Controllers can be found on the Information Commissioner's website at http://www.informationcommissioner.gov.uk/.

2. Who we are


We are Community Advice and Support Scheme, a charity registered in England and Wales with charity number 1098224. Our registered office is at 15 Selby Street, London E1 5BX. Please see our contact section for more information. If you have any queries about the information we hold on you, please contact our Data Protection Compliance Officer, who you may write to at the address above, or email at info@cassadvice.org or telephone 020 3538 4418.

3. How we collect information from you


3.1. Through completion of online forms
3.1.1. We collect information about you if complete any of the various forms on our site to contact us, make enquiries, order products and services, apply to us and give us feedback.
3.1.2. We need you to give us certain information, which will be indicated on the form you are required to complete in order to place an order. It would help us if you give us any other information that you think will be relevant but you are under no obligation to do so.

3.2. Through traffic data and site statistics
3.2.1. We do keep a record of traffic data which is logged automatically by our server, such as your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit.
3.2.2. We also collect some site statistics such as page hits and page views.
3.2.3. We are not readily able to identify any individual from traffic data or site statistics.

3.3. By you contacting us by other methods other than the website
3.3.1. The website provides a telephone number and email addresses for you to contact us. We will collect information from you that you provide through any of these methods.
3.3.2. We may also collect other information you supply to us after your initial contact with us.

4. Cookie Policy


The Community Advice and Support Scheme(CASS) is committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This section tells you how we use cookies, why, and how this allows us to improve our service. It also tells you how you can manage what cookies are stored on your device. We call it our "Cookies Policy".

By using our websites (through any device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookies Policy. Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to any such changes.

What is a Cookie?
Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience. There are different types of cookies. They all work in the same way, but have minor differences:

Session Cookies
Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.

Currently we do not use session cookies but this may change.

Persistent Cookies
Persistent cookies last after you have closed your browser, and allow a website to remember your actions and preferences. Sometimes persistent cookies are used by websites to provide targeted advertising based upon the browsing history of the device.

The Community Advice and Support Scheme(CASS) uses persistent cookies to allow us to analyse customer visits to our site using Google analytics. These cookies help us to understand how customers arrive at and use our site so we can improve our service.

By using our websites you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings.

5. Security and storage of information


5.1. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
5.2. Please remember that normal Internet email is insecure.
5.3. We will store your information at least for the duration of any customer relationship we have with you, or as otherwise required by law (normally up to a maximum of 7 years for legal and tax reasons).

6. What your information is used for


6.1. If you buy software or services from us, we will use your information to fulfil your order and to provide you with the software or service you have requested.
6.2. If you register to use one of the community areas or other restricted areas on our website, we will use your information to provide those membership services to you.
6.3. If you agree when you register with us or buy from us, we will also use your information for marketing purposes. If you do not want the information we hold on you to be used in this manner, you must first contact us either by writing to our Data Protection Compliance Officer, or by e-mailing us at info@cassadvice.org and establish your preferences.
6.4. If you do not object, we will use the information we hold on you to contact you for feedback on your use of our software and/or services and/or website.
6.5. We may use aggregated data about users of our site, sales patterns and other statistical data to improve our site, but it will not be possible to identify individuals from that aggregated data.

7. With whom we may share your information


7.1. We will not share your information with any other organisation except in the following circumstances.
7.2. We will share your information with another organisation to which we transfer, or are in discussions to transfer, our rights and obligations under our agreement with you.
7.3. We may share your information with another organisation that buys our company or our assets, or with another organisation from which we acquire a company or business, and in the course of any preceding negotiations with that organisation, which may or may not lead to a sale.
7.4. We may share your information with our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it.
7.5. We may share your information with any group companies of ours so that they can provide any products and services to you that you request.
7.6. We may, on occasion share your information with carefully selected businesses so that they can send you details of other software-related products and services. Alternatively, we may on occasion use your information to send you details of the products and services of carefully selected businesses which are complementary to our own products and services. If you do not want the information we hold on you to be used in this manner, you must contact us either by writing to our Data Protection Compliance Officer, or by emailing us at info@cassadvice.org.
7.7. We may provide anonymous aggregated data to reputable third parties on a commercial basis.
7.8. We will give third party providers who supply services to us, or who process information on our behalf, incidental access to your information but will always take steps to ensure their security measures are adequate to protect your information. Any credit or debit card details are passed to our payment provider and your card issuer.
7.9. We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.

8. Your rights


8.1. You have a right to rectify any errors in information we hold about you, and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date.
8.2. You also have a right to be removed from any mailing list we hold at any time, but you must first contact us either by writing to our Data Protection Compliance Officer, or e-mailing us at info@cassadvice.org.
8.3. You have a right to see a copy of the information we hold about you on payment of a statutory fee, which is currently 10. Before we agree to this, you must provide with sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it.

9. Transfers outside Europe


9.1. We are obliged to satisfy ourselves before transferring your information to a country outside the EEA that it provides adequate protection for your data protection rights. The EEA comprises the EU countries and Norway, Iceland and Liechtenstein. Countries outside the EEA may not give the same level of protection to your information as those within the EEA.